To achieve this we have created industry leading in-house safety training courses together with CPC and customer service training, ensuring our people are fully qualified to FORS Gold standard and Safer Urban Driving.
Our drivers are trained on load securing for all aspects of construction materials and we have created a comprehensive loading manual which details every load configuration that our drivers will be expected to carry. We also offer specialist training to customers and site operatives such as Banksmen and Traffic Marshals to further support our goal and assist in raising standards throughout the industry.
All of our drivers who are responsible for the delivery and collection of plant are also trained to the NPORS Loader/Securer standard. This training is backed up with practical training and familiarisation within a controlled depot environment to ensure drivers are competent and confident in moving and loading our equipment.
We have embedded a customer service-driven culture within our business, ensuring that we place our customers at the heart of everything we do. We are completely flexible when it comes to service and we work with our customers to ensure we fully understand their requirements. We undertake regular customer account reviews to ensure we continually meet requirements and provide the best service possible
Customers and their sites are supported 24/7 by our dedicated customer service team and regional logistics managers.
Our planning and tracking systems have been developed in-house, allowing us full capability to create web functionality. This enables customer interaction and allows us to tailor the system to suit customer needs.
All of our vehicles are GPS tracked and linked directly to our bespoke planning system, giving customers the visibility to track real time updates on the ETA of their deliveries.
Our centralised planning function is manned 24 hours a day, 7 days a week and connects all of our sites, depots and offices, enabling us to monitor a suite of KPIs and efficiently plan our fleet to deliver the best network performance around the clock.
Through innovation and application of industry leading practice we ensure we remain fully compliant with all relevant legislation and regulations, and wherever possible we exceed these requirements in our mission to set new safety standards across the industry.
Our entire fleet is fully FORS Gold and CLOCS compliant, and all of our vehicles are fitted with state of the art 3G G-force activated multi-camera systems. Our trailer branding incorporates safety messages which are designed to maximise cyclist and pedestrian safety within cities.
We utilise new technology to remotely monitor drivers’ hours and tachographs, enabling us to maximise efficiency whilst identifying risks real-time and ensuring that our drivers are able to adhere to all transport legislation.